One of the critical processes for Key Alliance is to form relationships
with leading Suppliers who are best resourced to satisfy
the needs of
our Members.
Our goal is to select Suppliers who can deliver financial propositions which reflect the substantial leverage of our Member base and whose services and solution are best in class.
Key areas and specific points to be considered are:
Needs Analysis
Establish Category scope around the Group
Identify, discuss, and agree business needs with Members
Develop Category objectives
Supplier
Exhibits a hunger for customer satisfaction
Wants our business
Can supply the full range of the Category needs to our Members
Committed to continuous improvement
Capacity to take our work now and in the future
Capability for European supply
Quality
All new Suppliers are assessed for suitability and capability
to supply
Must be able to measure their performance and have clear
goals understood by all employees
Preference for appropriate approvals i.e. ISO 9000 / QS 9000,
Investors in People, Environmental, Health and Safety etc,
Manufacturing and Technology
Capacity levels, both current and potential
Flexibility to ramp up production
Appropriate sophistication regarding tooling, layout, facilities
and production techniques and technology
Appropriate plant to service our needs
Customer Offerings
Range of products / services offered
Logistics network operation
Customer services / enquiry facilities
Provision of management information
Measurement of performance
Expansion / development plans
Customer focused culture
Dedicated National Account Management
Commercial
Sound financial strength
On Going
Management
Key Alliance set up partnerships with
Members and Suppliers on a long term basis. The choice of Supplier
in most instances is for a long term solution.
Suppliers contract to measure their performance to Key Alliance
Members
Customer Service Agreements re-developed and agreed between
Key Alliance and each Supplier
Key Alliance meets regularly with the Suppliers to:
Assess and improve their performance
Continually improve the value offering
Assess the market place
Assess and introduce innovation
Constantly benchmark the preferred Supplier offering against
the market
Assess existing and new supply sources to widen and improve
the value offering to Members
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